Terms & Conditions

Last Updated: January 2026

1. Introduction

These Terms and Conditions ("Terms") govern the provision of vinyl wrapping services by Elite Wrapz ("we," "us," "our") to customers ("you," "your"). By engaging our services, you agree to be bound by these Terms.

2. Definitions

"Services" means the vinyl wrapping and related services provided by Elite Wrapz
"Client" or "Customer" means the person or entity purchasing our Services
"Quote" means the written estimate provided for Services
"Materials" means vinyl wraps and associated products supplied by us
"Site" means the location where Services are to be performed

3. Quotations and Acceptance

3.1 Quotation Validity

All quotations are valid for 30 days from the date of issue
Quotes are based on information provided by the Client at the time of enquiry
We reserve the right to revise quotes if site conditions differ from initial information
Quotes exclude any work not specifically mentioned in the written quotation

3.2 Acceptance

A contract is formed when you accept our quote in writing and pay the required deposit
Acceptance may be by email, signed document, or payment of deposit
We reserve the right to refuse any order at our discretion

4. Pricing and Payment

4.1 Pricing

All prices are quoted in GBP (£) and include VAT where applicable
Prices are based on current material costs and may be adjusted if material costs significantly increase before work commences
Additional work beyond the original quote will be charged separately

4.2 Payment Terms

Deposit: A minimum 30% deposit is required to confirm booking
Balance: Full payment is due upon completion of work unless payment plan agreed
We accept payment by bank transfer, card payment, or approved payment plans
We reserve the right to retain possession of wrapped items until full payment is received

4.3 Payment Plans

We offer flexible in-house payment plans (Wrap-n-Relax™) for 3, 6, or 12 months

Payment plans are subject to separate terms and approval
Late or missed payments may result in additional fees and interest charges
We reserve the right to suspend or terminate services for non-payment

4.4 Charitable Donations

We donate 5% of the project total (quote total minus deposit) to mental health charities through Work for Good
Example: For a £2,000 project with a £600 deposit (30%), the donation would be calculated as: £2,000 - £600 = £1,400 × 5% = £70 donated to charity
Donations are made to one of three UK Mental Health charities: MIND, YoungMinds, or CALM
You can choose your preferred charity at the time of booking

4.5 Price Match Guarantee

We offer a price match guarantee on like-for-like quotes
Quotes must be from a legitimate, insured UK business
Must be for identical materials, scope of work, and service level
Price match must be requested before deposit payment

4.6 Referral Scheme

We operate a customer referral programme to reward our customers for recommending our services.

4.6.1 How It Works

After completion of your project, you will receive a referral card
You can give this card to friends, family, or colleagues who may be interested in our services
When someone uses your referral card and completes a booking with us, both you and the new customer (referee) will receive benefits

4.6.2 Referral Benefits

New Customer (Referee): Receives 10% discount off the total cost of their wrap project
Existing Customer (Referrer): Receives a refund calculated after the new customer's deposit is paid:

If you paid in full: 10% refund of your original project cost
If you paid via payment plan: 5% refund of your original project cost

Refunds will be processed within 14 working days of the referee paying in full, or within 14 working days of the referee's first monthly payment after deposit if they choose a payment plan

4.6.3 Eligibility and Restrictions

Referral discount applies only to new customers who have not previously used our services
The referee must present or mention the referral card at the time of initial quote or booking
Referral discount cannot be applied retrospectively to existing quotes or bookings
Only one referral discount can be used per customer - customers who have been referred cannot subsequently refer others
Referral discounts cannot be combined with any other offers, promotions, or price matches
The minimum project value for referral scheme participation is £500
Referral cards are non-transferable and may not be sold or exchanged for cash

4.6.4 Refund Method

Referrer refunds will be paid by the same method as the original payment where possible
If the original payment method is no longer available, refunds will be made by bank transfer
You must provide valid bank details or payment information to receive your refund

4.6.5 Scheme Terms

We reserve the right to verify the legitimacy of all referrals
We reserve the right to refuse or cancel referrals where we suspect fraud, abuse, or gaming of the system
We reserve the right to modify, suspend, or terminate the referral scheme at any time with reasonable notice
Referrals made before any scheme changes will be honoured under the terms in effect at the time
The referral scheme is subject to these Terms and Conditions
Disputes regarding referrals will be handled in accordance with our Complaints Procedure (Section 14)

4.6.6 Tax Implications

Referral refunds may be considered taxable income under UK law
You are responsible for declaring any referral refunds to HMRC if required
We recommend consulting with a tax professional if you have concerns about your tax obligations

5. Site Requirements and Client Responsibilities

5.1 Site Access

Client must provide safe, unobstructed access to the Site
Client must ensure adequate lighting, ventilation, and working space
Client is responsible for removing all items from work areas before installation
Parking must be available within reasonable distance of the Site

5.2 Site Conditions

Surfaces must be clean, dry, and in good condition
Client is responsible for any repairs to damaged or unsuitable surfaces
We reserve the right to refuse installation on unsuitable surfaces
Additional charges may apply if surfaces require extra preparation

5.3 Health and Safety

Client must inform us of any health and safety hazards at the Site
Client must ensure pets and children are kept away from work areas
We reserve the right to stop work if safety concerns arise

6. Installation and Completion

6.1 Scheduling

Installation dates are agreed upon booking confirmation
We will make reasonable efforts to complete work within estimated timeframes
Delays caused by factors beyond our control are not our responsibility
Rescheduling requests must be made at least 48 hours in advance

6.2 Installation Process

Work will be performed during normal business hours unless otherwise agreed
Some disruption to normal activities should be expected during installation
We will make reasonable efforts to minimize dust and mess
Client must ensure someone over 18 is present during installation

6.3 Completion

Work is complete when we deem it finished to professional standards
Client will be asked to inspect and approve completed work
Any concerns must be raised before final payment

7. Materials and Finishes

7.1 Material Selection

We use high-quality vinyl materials from reputable manufacturers
Client is responsible for final approval of colours and finishes
Colours may vary slightly from samples due to lighting and material batch variations
Digital images and samples are for reference only

7.2 Material Characteristics

Some finishes may show fingerprints, water marks, or wear patterns more readily
Textured finishes may be more difficult to clean than smooth finishes
We will advise on the most suitable materials for your application
Material specifications and warranties are subject to manufacturer terms

8. Warranties and Guarantees

8.1 Workmanship Warranty

We guarantee our workmanship for a period of 12 months from completion
Warranty covers defects in installation such as peeling, bubbling, or lifting
Warranty does not cover damage from misuse, accidents, or improper care

8.2 Material Warranty

Material warranties are provided by manufacturers and vary by product
Typical material warranties range from 5-10 years
Material warranties cover manufacturing defects but not wear and tear
We will facilitate warranty claims with manufacturers as needed

8.3 Warranty Exclusions

Warranties do not cover:

Damage from improper cleaning or maintenance
Normal wear and tear
Damage from impact, scratches, or cuts
Damage from excessive heat or chemicals
Peeling due to substrate failure
Colour fading from UV exposure (beyond manufacturer specifications)
Damage from alterations or repairs by third parties

9. Care and Maintenance

9.1 Cleaning Instructions

Clean with soft cloth and mild soap solution only
Avoid abrasive cleaners, solvents, and harsh chemicals
Wipe up spills promptly to prevent staining
Do not use pressure washers or steam cleaners

9.2 General Care

Avoid placing hot items directly on wrapped surfaces
Use cutting boards - do not cut directly on wrapped surfaces
Avoid dragging heavy or sharp objects across surfaces
Keep wrapped surfaces away from direct heat sources

10. Cancellations and Changes

10.1 Client Cancellation

More than 14 days before scheduled start: Full refund minus £50 admin fee
7-14 days before scheduled start: 50% refund of deposit
Less than 7 days before scheduled start: No refund
If materials have been ordered, material costs will be deducted from any refund

10.2 Changes to Work

Changes to agreed work must be requested in writing
Changes may affect pricing and completion dates
We reserve the right to refuse changes once materials are ordered

10.3 Our Right to Cancel

We may cancel or postpone work due to circumstances beyond our control
Full refund will be provided if we cancel before work begins
We are not liable for consequential losses if we cancel

11. Liability and Insurance

11.1 Our Liability

We maintain full public liability insurance
We are liable for damage directly caused by our negligence
Our liability is limited to the value of the contract
We are not liable for pre-existing damage or defects

11.2 Limitations

We are not liable for:

Indirect or consequential losses
Loss of profit, revenue, or business
Damage to items not removed from work areas
Delays beyond our reasonable control
Failure of substrates or underlying surfaces

12. Intellectual Property

We may photograph completed work for marketing purposes
Client may request that their project not be used in marketing
All designs and specifications remain our intellectual property
Client receives a license to use installed materials at the specified Site

13. Data Protection

We process personal data in accordance with GDPR and UK Data Protection Act
Personal data is used solely for providing Services and business purposes
See our Privacy Policy for full details on data handling
Client consents to processing of personal data by accepting these Terms

14. Complaints Procedure

14.1 Making a Complaint

Complaints should be made in writing to contact@elitewrapz.uk
Include relevant details, photos, and supporting information
We will acknowledge complaints within 2 business days
We aim to resolve complaints within 14 days

14.2 Resolution Process

We will investigate all complaints thoroughly
Site visit may be required to assess issues
Remedial work will be carried out if defects are confirmed
Disputes may be referred to independent arbitration

15. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, extreme weather
War, terrorism, civil unrest
Government actions or restrictions
Material shortages or supply chain disruptions
Pandemics or public health emergencies
Strikes or labour disputes

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Quote, constitute the entire agreement
No verbal agreements or representations are binding
Variations must be agreed in writing

16.2 Severability

If any provision is found to be invalid, other provisions remain in effect
Invalid provisions will be replaced with valid provisions achieving similar effect

16.3 Waiver

Failure to enforce any right does not constitute waiver of that right
Waivers must be in writing to be effective

16.4 Assignment

We may assign or subcontract our obligations
Client may not assign their rights without our written consent

16.5 Notices

Notices must be in writing and sent to the contact details provided
Email notices are deemed received when sent
Postal notices are deemed received 2 business days after posting

17. Governing Law

These Terms are governed by the laws of England and Wales
Disputes will be subject to the exclusive jurisdiction of English courts
Consumer rights under UK consumer protection law are not affected

18. Consumer Rights

If you are a consumer, you have certain statutory rights including:

Right to expect services to be provided with reasonable care and skill
Right to expect services to be provided within a reasonable time
Right to cancel within 14 days for off-premises or distance contracts
These Terms do not affect your statutory consumer rights

19. Contact Information

Elite Wrapz
Email: contact@elitewrapz.uk
Phone: 07424 088434
Service Area: Birmingham & The Midlands, UK

Questions about our Terms & Conditions?

If you have any questions about these Terms, please contact us before engaging our services. We're happy to clarify any points.